Client’s Logistics is a large transportation and logistics company that provides a range of services to its clients. The company’s operations were facing several challenges, including a high volume of paperwork and a complex regulatory environment. The company’s leadership team recognised the need to streamline its document processing and regulatory filing processes.

Demand Planning Automation for a Transport Giant, we provided RPA-based automated processing of logistics documents and regulatory filing.

To address these challenges, Client’s Logistics decided to implement a document processing and regulatory filing solution. The company worked with a leading provider of automation solutions to design and implement a system that would automate its document processing and regulatory filing processes.

Objectives

Current State

Reduce cost to transaction processing

• 20 agents process customer shipping documents manually
• Average Handling time of 4 hours for each document
• Missed timelines results in penalties

Improve performance

• Needed a system to automatically pass on the information to Government EXIM portal

Solutions

RPA based unattended bots to automatically process all transactions

• Individual bots for each agent to track agent level documents
• Automated information extraction
• Automation document classification
• Data validation and data entry across multiple systems
• Generation of final EXIM filing report

Value-Chain

• Automation anywhere based RPA solution
• Cloud deployed unattended bots architecture
• High availability and disaster recovery set up
• Auto-scaling architecture for one-click scaling up of volumes
• ML based learning bots to reach 90% coverage in 6 weeks

Document processing & regulatory filing : Planned Digital Capital Delivery

• 12 weeks of roll-out for the entire organisation
• 72% reduction in AHT with complete avoidance of penalties
• Total cost of operations brought down by 45% post recovering RPA cost
• Better audit trail to result in superior compliance

Conclusion

The implementation of the document processing and regulatory filing solution at Client’s Logistics was a successful endeavor. The company was able to streamline its document processing and regulatory filing processes, resulting in increased efficiency, improved accuracy, faster turnaround time, and reduced costs. As a result, ABC Logistics has become a leader in the use of automation solutions in the transportation and logistics industry and has set a benchmark for other companies to follow.

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